Here are answers to some of the most common questions about Funparey, our products, and our services. If you can’t find the answer you’re looking for, please don’t hesitate to Contact Us!
What is Funparey?
Funparey is an online store dedicated to bringing you unique and exquisite handcrafted art, crafts, and furniture. We specialize in pieces that blend traditional artistry with contemporary design, offering everything from beautiful wooden and metal crafts to intricate Nakshi tables, lacquer art, and handmade jewelry.
What kind of products do you sell?
We offer a diverse range of handcrafted items including:
- Wooden Crafts (vases, jars, decorative items)
- Metal Crafts (brass, copper items)
- Stone Crafts
- Lacquer Art
- Unique Furniture (like Nakshi tables)
- Handmade Jewelry
- Kitchen Items
- Paintings and Watches We also feature special "Deal of the Week" and "Clearance" sections.
Do you offer international shipping?
Yes, we do offer international shipping. For customers within Pakistan, please refer to our Shipping Policy. For international shipping inquiries, please check our Shipping Policy page or contact customer service for specific details and rates.
How can I place an order?
Simply browse our website, add desired items to your cart, and proceed to checkout. You will be guided through providing your shipping details and payment information.
What payment methods do you accept?
We accept various secure payment methods, including credit/debit cards (Visa, Mastercard), bank transfers, and cash on delivery (only within Pakistan). All transactions are processed securely through reputable third-party payment gateways.
How long does shipping take?
- National (within Pakistan): Orders are typically processed and confirmed within 1-2 business days, followed by delivery.
- International: International shipping generally takes approximately 7 business days. Shipping times vary based on your location and the specific product. You can track your order using the tracking number provided after shipment.
What is your return and refund policy?
We offer a 7-day return policy. If you’re not entirely satisfied with your purchase, you can return or exchange it within 7 days of delivery, provided the item is in its original condition. Once we receive the returned package, we will initiate the payment. Please refer to our Refund and Returns Policy for full details.
Are your products truly handmade?
Yes, authenticity and craftsmanship are at the core of Funparey. We pride ourselves on offering genuinely handmade and handcrafted items, often directly sourced from skilled artisans. Each piece tells a story of dedication and traditional techniques.
Can I track my order?
Absolutely! Once your order is shipped, you will receive an email with a tracking number and a link to track its progress. You can also visit our Order Tracking page and enter your details.
How can I contact customer support?
Our customer support team is always ready to help! You can reach us via:
- Email: info@funparey.com | inquiries@funparey.com
- Phone: +92 (317) 111-7333
- WhatsApp: +92-317-111-7333 Our team is available during business hours, Monday-Friday.
Do you offer custom orders or personalization?
Yes, we do offer customizations and bulk orders. For specific custom order inquiries or personalization requests, please contact our customer support. While not all items are customizable, we’ll be happy to discuss possibilities
Who pays for return shipping?
The customer is responsible for the cost of return shipping unless the item is damaged or an error occurred on our part.
Can I cancel my order?
Yes, you can cancel your order. Cash on Delivery (COD) orders can be cancelled easily. For online payments, orders can only be cancelled before they are processed.
How are refunds processed for online payments?
For credit card payments, refunds cannot be directly credited back to the credit card; only a bank transfer can facilitate this. In the case of bank transfers, the refund would go back into the same account from which the payment originated, provided the order has not yet been processed.
Can I collaborate with Funparey for a design project or art installation?
Yes, absolutely! We are open to collaborations for design projects and art installations. Please contact our customer support to discuss potential partnerships.
